FAQ

What is the check-in and check-out time?

Check In: 4:00 PM
Check out: 12:00 Noon

How can I request late check-out?

Late check-out is based on availability. Please reach out to our front desk to inquire if late check-out is available on the day of your departure. Late check-out is subject to additional charges.

Can I request early check-in?

Early check-in is based on availability and is in not guaranteed unless booked from the previous night. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible and is subject to additional charges.

Will I be charged for an early departure?

If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be subject to an early departure fee.

How do we contact the hotel?

Please visit our Contact (https://www.operahousehotel.com/contact/) page.

Is the hotel pet friendly?

Pets are NOT allowed

Does the hotel provide any Wi-Fi services?

Yes, Wi-Fi is included in the daily Facility Fee.

What is minimum age required to check in?

Minimum age required to check in is 18 with valid government issued ID and credit card.

What is the hotels’ cancellation policy?

Cancellation is 24 hours prior to arrival date before 4PM EST. Certain bookings, such as those that are non-refundable, have different cancellation policies. Please double check your confirmation.

Can I smoke in the hotel?

Please refrain from smoking as this is a smoke-free New York City hotel. If you smoke in your room, a $200.00 smoking fee will be applied. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by Management. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance.

What is the facility fee included with my reservation?

The hotel charges a facilities fee of $15.00+tax per night in addition to the room rate. The fee provides the following services: Wi-Fi connection, concierge services, local telephone calls, printing and fax services, complimentary package receiving, unlimited coffee(espresso, cappuccino, lattes and regular coffee) and tea on the mezzanine level and Continental Breakfast.

Transportation

Which is the closest subway station to the hotel?

Within two blocks of the hotel, you will find the #5/#2 train at the 149thstreet and 3rd avenue station

Does the hotel have onsite parking and/or valet parking offered?

The Opera House Hotel has very limited parking that is on a first come first serve basis. We have 5 parking spots. If one is available upon your arrival, it is complimentary. If not, we will direct you to a neighborhood parking garage that ranges from $15 to $20/per day with no in or out privileges.

What will it cost to hire a cab or town car from the airport to Opera House Hotel?

• JFK Approximately $50.00 – $75.00 (allow a 45 minute drive)
• Newark Approximately $65.00 – $85.00 (allow a 1 hour drive)
• LaGuardia Approximately $35.00 – $50.00 (allow a 30 minute drive)

Does the hotel have a courtesy shuttle to and from the local airports?

The hotel does not have a courtesy shuttle but the concierge will be able to help with all your travel needs. Please visit our Contact (https://www.operahousehotel.com/contact/) page for more information.

Breakfast

Continental Breakfast is served on our Mezzanine level from 7AM-10AM. Continental breakfast consists fresh cheese or fruit Danish, scones, a variety of muffins, bagels, bread, croissants, oatmeal and hard boiled eggs served with a variety of juices, coffee or tea.

Do you have room service?

Unfortunately, we don’t carry room service

Reservations

How do we contact the hotel for reservations?

Please visit our Contact (https://www.operahousehotel.com/contact/) page

Who should we contact if we are group of people wanting to book several rooms, is there a discount?

Group reservations: 10 rooms or more arriving together are considered a group. In such cases there is a mandatory porterage fee (baggage handling fee) that is applicable. Please visit our Contact (https://www.operahousehotel.com/contact/) page for more information.

What is the Tax Break up charged on the daily rate?

• 8.8750% New York State Tax
• 5.8750% New York City Tax
• $2.00 New York City Hotel Tax
• $1.50 New York State Hotel Tax

Does the hotel require any kind of deposit prior to checking in?

Yes, this may be paid by credit card. Credit card deposit: $75 per day, up to a maximum of $200. Full value will be obtained at check-in time.

How long until CREDIT/DEBIT authorizations are released?

While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.

Does the hotel provide child cribs?

Yes, free of charge.

What if we have an unexpected guest; do you provide roll away beds?

We do provide roll away beds with our Deluxe Queen rooms only at a charge of $20, plus taxes, per night.

Miscellaneous

Does the Opera House Hotel handle packages for guests? Is there a charge by the hotel to handle packages?

The Opera House Hotel will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. All packages that arrive prior to 3 days of arrival will be refused, unless prior arrangements have been made. Packages without a matching name to the reservation will be held for 7 days before being sent back to sender. All packages should be addressed to the name of the guest(s) registered on the reservation, followed by the complete address of the hotel. This service is included in the facility fee charge and is there are no additional fees.

Does the hotel have a baggage holding area? Is there a fee?

Yes, we do have a luggage holding area. Guests are permitted to store luggage during the dates of their stay only. The hotel cannot hold onto luggage prior to arrival or post departure date at 10:00 PM. In addition, the hotel does NOT offer overnight storage. Groups of 10 or more arriving at the same time are subject to porterage fees. Individual check-ins: free of charge

Do you have any meeting or banquet space?

We do have meeting or banquet space (https://www.operahousehotel.com/meetings/) . For more information, please fill out a Request for Proposal (https://www.operahousehotel.com/rfp/)

Does the hotel offer any rooms for the disabled?

Yes, we have ADA Rooms available (https://www.operahousehotel.com/rooms/) at the hotel. Subject to availability.